FAQ


REFUND POLICY

Q. Can I get a refund or exchange on a KURLYQ LLC product?

A. We're confident that you'll love our products however, due to COVID-19, we do not accept returns, exchanges or issue refunds. All of our products are freshly handmade. Therefore, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please select your products carefully.

DAMAGED GOODS

Q. My package was damaged, what should I do?

A. Please be advised to send picture(s) of any damaged item or items within 5 days of receiving package. Items are deemed non-refundable or exchangeable after 7 days


SHIPPING

Q.  How long will shipping take? 

A. We pride ourselves in our ability to provide the best turn around time. All orders are processed within 5-7 business days then shipped through USPS Priority Mail. 

USPS Priority Mail timeframe for delivery takes 1-3 business days between Monday - Thursday. On Weekends delivery can take up to 5 business days.